Monday, October 5, 2009

Follow Up On The Shu Uemura Incident

I received a call from Sharina, the Floor Manager of Cosmetics & Fragrances from Parkson, KLCC a few days ago. I did not expect the call at all. She was really nice and enquired when would I like to do my eyebrow trimming. After the incident, I told her I did not really feel like doing it. She was very understanding and asked me to contact her directly if I so happen to drop by Parkson, KLCC. She would bring me to the Shu Uemura counter herself. This is what Customer Service is about - making the customers feel valued and appreciated.

But seriously, I do not feel like having my eyebrows trimmed by the Shu Uemura SAs anymore.

Am I being too petty about the whole incident ?